New "Unlock All Upgrades" option

hengineer

I’ve changed the pricing for in-app purchases in the latest Spaceteam update (version 1.4). Instead of having six individual upgrades for $1 each, there’s now a single $5 purchase that will unlock all the upgrades. I made this change partly as an experiment to see if it makes a difference to sales. It’s easier to find and understand and I think $5 is a pretty good deal for everything you get: Achievements, three Challenge Modes, Symbolic Mode, new Outfits, and four new Ship/Panel skins. Especially considering the main game is free

Because the old items are no longer available and I don’t want people buying anything twice, if you bought any of the previous upgrades (even just a single $1 item) then all the upgrades will be unlocked for you!
This seemed like the best and least confusing solution to me but I apologize if it seems unfair.

mqmiq3

I love this game! If I get the upgrades, does everybody playing in a game with me get those upgrades for that game? I will upgrade no matter what because I like this game...

hengineer

Mostly! Everybody you play with will be able to use modes like Symbolic Mode and Acknowledged Mode.
Some of the upgrades are personal however, like the Ship's Cat and the different skins which will only be unlocked for you.

Resik

I would love to give you $5, but the in-app purchase is broken on Android. It says your version of in-app billing is no longer supported... so, oh well.

hengineer

We are trying to fix this problem as soon as possible! There should be a new build next week.

Resik

Sounds great! I'll keep checking back.

crislsizl

Payment works now for me

hengineer

If anyone else was having trouble purchasing Upgrades it is fixed in version 1.6.1 which should now be available in the Google Play Store. Thanks for your patience!

FuzzyLion6

I tried to buy the 'unlock all' uprgrade, but it kept saying Error Verifying Receipt, it also took my money. Is there anyway that I can fix the game? Or at least get my money back? PS. I'm using an an iOS device.

hengineer

Hi @FuzzyLion6, I've heard this recently from a couple of other people, so hopefully it's not a recurring problem Anyway here are my suggestions:
- Delete and reinstall Spaceteam and then go to Upgrades and choose "Restore Previous Purchases".
- If that doesn't work, wait to see if you get an email receipt from Apple (it might take a day or two after your purchase).
- If you get a receipt you can ask for a refund by using the "Report a problem" link in the email.
- If you DON'T get a receipt then it's likely that the purchase didn't go through for some reason and you can try the "Unlock All" button again.

This problem should go away with the new version I'm working on.

FuzzyLion6

Thank You So Much! I'll Try Those Things Out. Even If It Doesn't Work I'd Be Happy For You To Keep The Money For The Great Games!

hengineer

Hi again @FuzzyLion6, can I get some more information about your setup to help track down the problem?
- What country are you in?
- What device model/system are you running?
- Is your device “jailbroken”?
- Anything else you can think of that might be relevant...

Thanks!

FuzzyLion6

I'm in Canada. I'm running on the latest update for the IPad Mini (I think the second gen). I've never jail broken it. Besides those details I'm not really sure what else there is.

FuzzyLion6

Quick question, do you know the approximate date the next update for space team is coming out?

hengineer

I'm doing beta-testing over the next few weeks and hopefully it will be ready by early July.

hengineer

Actually, I've found a solution to this specific problem so I'm pushing a new build to Apple now. It should be ready in a week or so.

FuzzyLion6

Thank you so much! If you ever need anyone to test anything I'd be happy to help in any way possible!

hengineer

Good news! Apple expedited my review so version 1.8.2 is already out. Please give it a try and choose "Restore Previous Purchases" from the Upgrades screen.
Let me know if you still have problems.

FuzzyLion6

Thank you so much! I restored my purchases, I'll test it out with my friend this weekend and I'll tell you if it's working out alright. (Also, thank you so much for answering everyone's comments and questions! A lot of developers don't do this, this makes you unique and special, I just wanted to thank you for your activity). Also, I open up customize character and I click the components thing and nothing happens? Am I doing the right thing? Or does it just unlock 28 new random components?

FuzzyLion6

Hello Captain! I just tested everything (but I have yet to discover!), all of it works!

hengineer

Yes you can't actually do anything on the Outfits menu, it's just there to show you a sample of what gets unlocked (28 new random outfit components).

If you want to design your *own* character you'll need to join the Admiral's Club as an Ensigneer (or higher). You'll also get the Lexicogulator and a bunch of other goodies.

dylanmc

I bought upgrades for my Android Spaceteam, and just installed it on my new phone, but they're not unlocked there. I don't see a "restore purchases" option anywhere (is that an iOS-only thing?) How should I port my "upgraded status" to my new phone?

hengineer

Android is supposed to auto-detect your purchase but I guess sometimes it doesn't work properly. I will send an unlock code to your email address later today.

jmichael2497

hello, i was one of the folks who bought the outfit kit to at least give something way back when. on first start from cleared storage, i get access to all upgrades. i lose access to all upgrades on 2nd startup and am prompted to upgrade all at full price. this applies to v2.75-2.80 android version on 4.4.4 K through 9.0 P on 3 different model devices, and i'm in the beta group, feedback sent through store beta form.

hengineer

@jmichael2497 I will send you an email with a code to unlock the Upgrades. Thanks for your early support!

RawShark

I'm having the same problem as the previous poster. All upgrades are unlocked on initial install, locked again on second run.

I tried to repurchase the upgrade but nothing happens when I press the unlock button - no price, Google Play doesn't popup.

Any ideas?

hengineer

Sorry to hear it @RawShark ! I will investigate the problem. I plan to release an app update in the next few weeks anyway so I'll make sure this issue is addressed.

ladube

Hello. I played this game a couple of year back with friends and I just reinstalled it to play with my kids since they are getting older ;-) Using 2.8 on iPad (iPadOS 13.3.1) and the app always shows that there is no internet connection. I bought a couple of upgrades a couple years back and I cannot restore them. I checked on the internet, but could not find any solution. Thanks in advance. Great game when in isolation ! ;-)

hengineer

Hi @ladube, thanks for the report! I am planning to update the app within the next couple of weeks with some bug fixes and minor changes and I'll make sure to investigate this problem.

dj_orfa

Hi,im having problems with starting spaceteam on my samsung galaxy s8 note. When I try to start it, it just closes itself. This is really frustrating since I really enjoy the game. Also I tried spaceteam english second language amd that seemed to work.

hengineer

Hi @dj_orfa, for now please go into App Settings (in system settings) and clear the cache and data for Spaceteam. This is apparently working for other people. I'm releasing a new app update in the next week or so will fix some bugs!